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Dialpad is an AI platform for customer experience that resolves customer problems in real time across voice and digital channels. The company's AI agents learn from human agents and improve with every interaction, helping organizations understand customers, deliver better experiences, and increase operational efficiency. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile, with customers including Netflix, Motorola Solutions, Randstad, and major sports organizations.
As a Strategic Partnership Account Executive focused on T-Mobile, you'll be part of a specialized national sales team dedicated exclusively to the T-Mobile partnership and its mid-market customers. You'll work side-by-side with T-Mobile sellers to create pipeline, uncover customer opportunities, and position Dialpad as a strategic communications and AI solution.
Key responsibilities include:
- Own the T-Mobile + Dialpad sales motion within assigned markets
- Build trusted relationships with T-Mobile sellers and sales leaders, becoming their go-to Dialpad resource
- Generate pipeline through account mapping, prospecting, market visits, workshops, customer events, and targeted campaigns
- Lead qualified opportunities from discovery through close, coordinating T-Mobile, Dialpad Sales Engineers, and other stakeholders
- Position Dialpad solutions across business communications, customer engagement, sales, and AI based on customer business outcomes
- Maintain disciplined pipeline and forecast management with clear next steps
This role is based in New York and requires strong relationship-building skills, sales acumen, and the ability to navigate complex partnership dynamics. You'll need to understand both Dialpad's platform capabilities and T-Mobile's go-to-market strategy to effectively drive mutual success.
