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Finix, a payments infrastructure platform for software companies and marketplaces, is seeking a Senior Field & Community Manager to report to the Head of Marketing. You will own the full spectrum of community engagement and field marketing execution, bridging customer relationships, brand visibility, and growth initiatives.
Key Responsibilities:
Content & Community: Create, curate, and manage engaging content across social and community channels aligned with brand voice. Respond to comments, direct messages, and community queries in a timely, professional manner. Foster a positive, inclusive community environment and develop/enforce community guidelines while monitoring conversations for PR-sensitive situations.
Event Planning & Execution: Plan and execute in-person and virtual events—from intimate executive dinners to larger field marketing activations and conferences. Own logistics end-to-end: venue selection, guest lists, vendors, budgeting, and on-site execution. Curate guest lists and manage invitations for VIP customer events in close collaboration with Sales and leadership.
Relationship & Advocacy Building: Identify and cultivate relationships with key customers, power users, and advocates to fuel referrals, testimonials, and word-of-mouth growth. Represent Finix at events to build relationships and visibility. Gather customer feedback and community insights, reporting trends to Product and Marketing teams.
Measurement & Optimization: Measure event ROI and attendee feedback. Track community engagement metrics to identify improvement opportunities.
Collaboration: Work closely with Sales, leadership, Creative & Design (on event/campaign assets), and Organic teams (on customer stories, case studies, testimonials).
Requirements:
- 5+ years in community management, field marketing, or event marketing, ideally in B2B
- Proven experience planning and executing in-person events end-to-end, from intimate executive dinners to larger activations
- Exceptional written and verbal communication skills with high emotional intelligence
- Proficiency with social media management platforms, analytics dashboards, and basic design or video tools
- Comfort managing budgets, vendors, and multiple concurrent events without dropping details
Nice-to-Have:
- Experience in fintech, payments, or at a hyper-growth B2B SaaS company
- Existing network within the payments or fintech industry
- Experience building a customer advocacy or referral program from scratch
- Comfort presenting to and coordinating with senior executives and sales leadership
About Finix
Fintech — payments infrastructure platform for software companies and marketplaces.
