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Salary: USD 130,650 - 179,550 / annual
ServiceNow is seeking a Senior Enterprise Account Executive for the Retail vertical to drive new business sales revenue through a SaaS license model. You will be responsible for account planning, territory planning, prospect research, and field-based sales activities within a defined set of accounts and verticals.
In this role, you will develop deep relationships with multiple C-suite personas (CFO, CIO, COO, CDO) across all product lines. You will oversee client relationship mapping to the account team, orchestrating comprehensive account strategies while leading across a broad virtual team including Solutions Consultants, Solutions Specialists, Success resources, Partners, and Marketing. You will serve as a trusted advisor to customers, understanding their business needs and advising on how ServiceNow can support their IT roadmap. You will identify the right specialist and support resources to bring into deals at the optimal time, ensuring coordinated execution and customer success.
ServiceNow is the AI control tower for business reinvention, with a platform that brings together any AI, any data, and any workflow. The company works with 85% of the Fortune 500, and is building an AI-native culture where technology and talent drive transformation.
REQUIREMENTS:
- 10+ years of sales experience within software or solutions sales organizations
- Proven experience establishing trusted relationships with current and prospective clients and cross-functional teams
- Track record of producing new business, negotiating deals, and maintaining healthy C-level relationships
- Demonstrated experience achieving sales targets
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- Ability to understand the bigger picture and ServiceNow's IT strategy and plans
- Experience promoting a customer success focus in a "win as a team" environment
- Willingness to travel up to 50%
