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Coupa Software is seeking a Senior Customer Value Manager to lead a portfolio of customers across different industries and segments in the São Paulo region. In this role, you will serve as the primary customer-facing advocate, responsible for developing and driving mutual success plans, engagement strategies, and frameworks that deliver measurable impact.
You will leverage a strong executive presence and deep expertise in Source-to-Pay (Business Spend Management) to advise customers on transforming how they manage their spend, creating immediate value and operational efficiency. As a trusted partner, you will be the primary point of contact between Coupa and your assigned customers, building strong relationships with diverse stakeholders and customer leadership teams.
Key responsibilities include:
- Developing and executing customer success strategies aligned with mutual business goals
- Driving customer adoption and value realization across the Coupa platform
- Coaching and advising customer teams on best practices in spend management
- Collaborating with pre-sales, post-sales, product, and cross-functional internal teams
- Gaining exposure to different customer industries and use cases
- Building executive-level relationships and serving as a strategic advisor
Coupa's platform leverages AI informed by trillions of dollars of spend data across a global network of 10M+ buyers and suppliers, enabling customers to predict, prescribe, and automate smarter, more profitable business decisions. The company values collaboration, transparency, and a commitment to excellence, with a culture focused on global impact.
