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Constructor.io powers product search and discovery for major retailers worldwide, processing billions of requests weekly. The company uses machine learning to optimize ecommerce metrics like revenue and conversion, serving customers across all ecommerce verticals. They're doubling year-over-year and are Series B funded.
As Senior Customer Success Manager, you'll own the complete customer lifecycle—from project kickoff through launch, adoption, and ongoing value realization. You'll build trusted relationships across complex enterprise organizations, engaging with technical teams, product leaders, and C-suite executives. Your responsibilities include:
• Develop and execute success plans that drive measurable business outcomes and customer satisfaction
• Manage stakeholder relationships across engineering, data, product, and executive teams
• Translate technical capabilities and performance data into clear business value tied to conversion, revenue, and operational efficiency
• Lead quarterly business reviews (QBRs) and executive business reviews (EBRs) that communicate impact and align priorities
• Identify risks and blockers early, escalating with clarity and business context
• Provide proactive, strategic recommendations grounded in customer insights and ecommerce best practices
• Maintain comprehensive success plans, stakeholder maps, and account documentation
• Partner with Account Management to support retention and identify expansion opportunities
• Share repeatable best practices to improve onboarding, integration, and support processes
You're a self-starter comfortable being the company's face to customers. You thrive on seeing customers succeed and derive satisfaction from their happiness and business outcomes. You're curious, intellectually engaged, and eager to learn from data scientists, algorithm experts, and engineers.
