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Twilio is seeking a Digital Sales Representative to join its social impact organization, focused on growing revenue within the nonprofit and social services sector. In this role, you will manage and expand customer accounts within Twilio.org's Self-Service and Named Account segments, serving community & social services, healthcare, traditional NGOs, humanitarian aid, credit unions, and other nonprofit customers.
Key responsibilities include:
- Lead qualification, net new customer acquisition, solution selling, and closing deals within nonprofit accounts
- Understand customer business and technical requirements, then design solutions leveraging Twilio's communications API platform
- Manage complete sales cycles, own a book of business, and drive new revenue, upsells, and cross-sells
- Execute programmable sales plays to deliver strong revenue, gross margin, and gross profit results
- Collaborate with cross-functional teams (Sales, Sales Development, Marketing, Product, Engineering, Support) on renewals, customer requirements, and digital communication strategies
- Generate and maintain accurate sales pipeline and forecasts in Salesforce
- Execute automation strategies to serve large customer volumes while maintaining NPS and preventing churn
- Drive deals forward, remove obstacles, and recommend process improvements
- Develop deep expertise in the social impact and nonprofit market
- Communicate complex technical and financial details clearly to diverse stakeholders
- Balance competing priorities and manage multiple projects simultaneously
This is a remote-first position based in the United Kingdom, though ad-hoc in-person attendance may be required for team gatherings, functional off-sites, or customer meetings.
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
