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Okta is seeking a Senior Customer Success Manager to drive retention and expansion within the Enterprise Sector. Reporting to the Regional Manager of Customer Success, you will serve as a strategic advisor to large, complex enterprise customers, translating Okta's identity and AI security innovations into measurable business outcomes.
Key responsibilities include developing and nurturing C-level relationships to understand business goals and ensure strong ROI; designing and executing proactive success plans and Strategic Business Reviews with clear KPIs; mobilizing cross-functional teams (Sales, Support, Engineering, Product) to resolve escalations and drive coordinated success initiatives; gathering and surfacing customer feedback to drive product improvements; identifying and communicating new products and features to drive adoption; and identifying renewal risk while spotting expansion opportunities.
You will thrive in this role with 5+ years of experience in customer success, account management, or consulting, preferably managing large enterprise SaaS relationships. You should demonstrate a track record of delivering exceptional customer experiences, strong emotional intelligence, elite relationship management and executive stakeholder development skills, and exceptional presentation and communication abilities—particularly with C-level executives. Strong listening, analytical, and problem-solving skills are essential, along with experience in enterprise security tools (preferred). You should be comfortable working collaboratively across functions and willing to travel up to 25%.
This is an opportunity to do career-defining work at a mission-driven company focused on securing AI and identity infrastructure for the enterprise.
