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Okta is seeking a Senior Customer Success Manager to drive growth and retention within the Enterprise Sector. Reporting to the Regional Manager of Customer Success, you will serve as a strategic advisor to large, complex enterprise customers, translating Okta's identity and AI security innovations into measurable business outcomes.
Key responsibilities include developing and nurturing C-level relationships to ensure customer retention and ROI; designing and executing proactive success plans and Strategic Business Reviews with clear KPIs; mobilizing cross-functional teams (Sales, Support, Engineering, Product) to resolve escalations and drive coordinated success motions; gathering customer feedback to inform product improvements; identifying and communicating new product capabilities to drive adoption; and identifying renewal risk while spotting expansion opportunities.
You will thrive in this role with 5+ years of customer success, account management, or consulting experience managing large enterprise relationships, ideally with SaaS-based technical products. The ideal candidate demonstrates a track record of delivering exceptional customer experiences, strong emotional intelligence and executive stakeholder management, exceptional presentation and communication skills (especially with C-suite), strong listening and analytical abilities, collaborative cross-functional work style, and solid technical problem-solving skills with enterprise security experience preferred. Willingness to travel up to 35% is required.
This is a high-impact role where you'll cement yourself as a trusted advisor, drive strategic business reviews, champion customers internally, and help shape how enterprises adopt Okta's next-generation identity and AI capabilities.
