SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Okta is seeking a Senior Customer Success Manager to drive growth and retention within the Enterprise Sector. Reporting to the Regional Manager of Customer Success, you will serve as a strategic advisor to large, complex enterprise customers, translating Okta's identity and security innovations into measurable business outcomes.
Key responsibilities include developing and nurturing C-level relationships to understand business goals and ensure strong ROI; designing and executing proactive success plans and Strategic Business Reviews (SBRs) with clear KPIs and timelines; mobilizing cross-functional teams across Sales, Support, Engineering, and Product to resolve escalations and drive coordinated success initiatives; gathering and surfacing customer feedback to drive continuous improvement; identifying and communicating new products and features to enable customer adoption; and identifying renewal risk while spotting expansion opportunities.
You will thrive in this role with 5+ years of experience in customer success, account management, or consulting, preferably managing large enterprise relationships with SaaS-based technical products. You should demonstrate a track record of delivering exceptional customer experiences, strong emotional intelligence, elite relationship management and executive stakeholder development skills, and exceptional presentation and communication abilities—particularly when engaging C-level executives to align technical goals with business value. Strong listening, analytical, and problem-solving skills are essential, along with the ability to work collaboratively across functions. Experience with enterprise security tools is preferred. Willingness to travel up to 25% is required.
