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Clari (formed by the merger of Clari and Salesloft) is building the next era of enterprise revenue through AI-powered Predictive Revenue Systems. As a Senior Customer Success Manager, you'll be a strategic partner to enterprise customers, ensuring successful product adoption and driving retention of key accounts.
You'll own a book of business and serve as the quarterback of the customer experience, responsible for:
• Building custom Mutual Success Plans aligned with customer business objectives
• Managing multiple stakeholder relationships and guiding customers on prioritization
• Creating impactful quarterly business reviews (QBRs) with data-driven insights
• Proactively identifying trends and anticipating customer needs
• Providing strategic guidance on sales engagement best practices
• Leading customer-facing webinars and internal training sessions
• Conducting executive-level calls and on-site meetings, including C-level conversations
• Driving adoption through strategy calls and business reviews
• Partnering with internal teams (sales, product, leadership) to impact customer outcomes
You'll be measured on retention, expansion, and customer happiness metrics. The role requires deep Salesforce CRM expertise (1+ years), strong executive presence, exceptional communication skills, and the ability to navigate complex stakeholder dynamics. You'll champion industry best practices, challenge customers constructively, and tell compelling stories about product impact.
The Customer Success team consists of 30+ seasoned professionals who develop deep understanding of customer business drivers and align activities accordingly. You'll work in a collaborative environment with a "team over self" culture, building long-term trusted relationships with key executives and influencers.
