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Veeam is seeking a Senior Customer Success Engineer to serve as a trusted technical advisor for a portfolio of strategic Enterprise and Commercial Named accounts. In this role, you'll own the technical customer relationship throughout the entire lifecycle—from activation through renewal—guiding customers to maximize value from Veeam's data resilience and security solutions.
You will develop and execute tailored Customer Success Plans aligned to each customer's business objectives and technical priorities. Key responsibilities include conducting health assessments, architecture reviews, and protection strategy evaluations; assessing recovery readiness and identifying resilience improvements; facilitating recovery simulations and best-practice discussions; and monitoring customer health signals to proactively identify and mitigate risks.
You'll partner closely with Account Executives and Customer Success leadership to identify expansion opportunities and develop executive-ready business reviews and resilience reports for Director, VP, CISO, and CIO audiences. This is a high-touch engagement model supporting a limited portfolio of high-value customers (typically $200k+ ARR), requiring deep technical expertise across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation.
The ideal candidate brings 5+ years in customer-facing technical roles (CSE, TAM, Solutions Engineering, Consulting, or Professional Services) with proven ability to translate business objectives into technical roadmaps, strong executive communication skills, and demonstrated success managing multiple strategic customer relationships. You'll need consultative mindset, excellent collaboration skills, and the ability to adapt strategies to varying customer priorities and technical environments.
