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Veeam is seeking a Senior Customer Success Engineer for the LATAM region to serve as a trusted technical advisor for enterprise and commercial customers. In this role, you will own the technical relationship for a portfolio of strategic named accounts, typically generating $200k+ in annual recurring revenue.
Key responsibilities include developing and executing tailored Customer Success Plans aligned to each customer's business objectives, guiding activation and adoption across the Veeam portfolio, and conducting health assessments and architecture reviews. You will assess recovery readiness, identify resilience improvement opportunities, and facilitate recovery simulations and best-practice discussions. The role requires proactive monitoring of customer health signals and adoption trends to identify risks and improve retention.
You will partner closely with Account Executives and Customer Success leadership to identify expansion opportunities, develop executive-ready business reviews and resilience reports for C-suite and technical stakeholders, and coordinate across Veeam teams to remove blockers and ensure consistent customer experience. Strategic guidance on data protection, recovery, cyber resilience, cloud adoption, and portfolio optimization is central to the position.
Required qualifications include 5+ years in customer-facing technical roles (Customer Success Engineering, Technical Account Management, Solutions Engineering, Consulting, or Professional Services) focused on data protection and recovery technologies. You must be fluent in English, Portuguese, and Spanish at an advanced level. Strong technical expertise across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation is essential. You should demonstrate proven ability to translate customer business objectives into technical roadmaps, manage multiple strategic relationships, and communicate effectively with senior executives.
