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Veeam is seeking a Senior Customer Success Engineer to serve as the trusted technical advisor for a portfolio of strategic Enterprise and Commercial Named accounts. In this role, you will own the technical customer relationship throughout the entire lifecycle—from activation through renewal—guiding customers to maximize value from their Veeam investments in data resilience and security.
You will develop and execute tailored Customer Success Plans aligned to each customer's business objectives and technical priorities. Key responsibilities include conducting health assessments, architecture reviews, and protection strategy evaluations; assessing recovery readiness and identifying opportunities to improve resilience; facilitating recovery simulations and best-practice discussions; and monitoring customer health signals to proactively identify risks and drive retention.
You will leverage deep expertise across the Veeam portfolio (backup, recovery, virtualization, cloud, cybersecurity) to help customers advance their data resilience maturity and achieve measurable outcomes. This includes designing protection strategies, validating recovery preparedness, and supporting modernization and migration initiatives.
The role requires strong executive communication skills—you will develop business reviews, resilience reports, and success updates for Director, VP, CISO, and CIO audiences. You will partner closely with Account Executives, Customer Success leadership, and cross-functional Veeam teams to identify expansion opportunities, remove blockers, and ensure consistent customer experience.
This is a high-touch engagement model supporting a limited portfolio of high-value customers, typically accounts with $200,000+ in annual recurring revenue. Success requires translating customer business objectives into technical roadmaps, demonstrating consultative problem-solving, and driving measurable business outcomes.
