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Portcast is a venture-backed, Singapore-based logistics technology company building AI-powered intelligence for the freight forwarding industry. The company helps freight forwarders surface shipment exceptions, identify cost and margin risks, and make better decisions across the shipment lifecycle.
You will own the full enterprise customer lifecycle end-to-end: onboarding, adoption, renewal, retention, and expansion. This is a senior individual-contributor role focused on building trust and credibility with enterprise customers and their C-suite stakeholders.
Key responsibilities include:
• Own the full commercial relationship with enterprise customers, including strategic account management, adoption, renewal, and expansion
• Lead discovery to deeply understand each customer's goals, workflows, pain points, and internal decision processes, using these insights to drive account growth and expansion
• Serve as a trusted advisor to enterprise stakeholders at all levels, including C-suite, aligning Portcast solutions to their strategic goals
• Identify and drive expansion opportunities (upsell, cross-sell, new teams, new regions) in partnership with Sales, positioning CS as a credible revenue driver
• Own customer questions and support tickets: triage issues, work with the Data team to get answers, and communicate clear resolutions back to customers
• Run quarterly business reviews (QBRs), success plans, and regular check-ins using data and outcomes to drive adoption and expansion
• Partner with Product, Data, and Engineering to channel customer feedback and influence the product roadmap
• Analyze customer usage data to surface actionable insights and continuously improve the customer journey
You will work with a lean, globally distributed team across Asia and Europe. The role emphasizes discovery, stakeholder management, account expansion, and technical fluency—you'll be the customer's first point of contact on questions and need to understand basic data, APIs, and SaaS concepts well enough to translate technical answers into clear customer-facing resolutions.
REQUIREMENTS:
• Bachelor's or Master's degree in Business, Logistics, Engineering, or related field (or equivalent experience)
• 7+ years in a commercial, customer-facing role (Customer Success, Account Management, Pre-sales/Solutions, or Sales) within logistics industry or logistics technology
• Pre-sales or solutions background highly valued; strong discovery skills essential
• Deep familiarity with freight forwarding and global logistics workflows; ability to confidently engage customers across operations and commercial stakeholders
• Comfortable with enterprise customers and C-suite; strong stakeholder management across functions and seniority levels
• Technical fluency: comfortable with basic data, APIs, and SaaS concepts; able to handle customer questions, work with Data teams, and translate technical answers
• Proven track record of driving account expansion (upsell, cross-sell) and revenue growth from existing customers
• Experience running QBRs and structured account success plans using data and outcomes
• Excellent, structured communication skills, especially with complex, multi-stakeholder enterprise customers
• High ownership and independence; ability to operate in lean startup environment with bias for action
