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Dialpad is an AI-powered platform for customer experience that enables organizations to resolve customer problems in real time across voice and digital channels. The platform combines AI agents with human agents on a single platform, allowing seamless handoffs while preserving context. Dialpad serves market-leading brands including Netflix, Motorola Solutions, Randstad, and major sports organizations, and is backed by top-tier investors including Andreessen Horowitz and GV.
As a Senior Business Value Consultant for Agentic AI, you will be the strategic partner helping customers translate ambitious AI deployments into measurable, defensible business outcomes. You will bridge the gap between sales promises and post-launch reality by establishing baselines, defining success metrics, building dashboards, and creating executive narratives that demonstrate ROI.
This hybrid role blends strategy, analytics, and customer engagement. You will move fluidly between CFO-level ROI conversations, customer success team reviews, and underlying telemetry and operational data. Your responsibilities include participating in discovery workshops to understand workflows, pain points, and business priorities; identifying high-impact automation opportunities and measurement approaches; translating customer objectives into practical measurement plans; defining value hypotheses, KPIs, and success criteria; and partnering with sales to align outcomes with economic buyers and executive sponsors.
You will establish scalable disciplines for proving value realization, give customers clear visibility into progress, equip account teams with evidence-based renewal and expansion narratives, and create repeatable value models for Dialpad's strategic customers. This role requires comfort moving between business strategy conversations and data-driven analysis, with strong communication skills to translate technical insights into executive-level narratives.
