SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 72,000 - 78,000 / annual
Home Chef, founded in 2013, is a leading meal solutions company with both online and retail presence (available at homechef.com and in 2,100+ Kroger stores). The company also operates Tempo, a newer brand featuring ready-to-heat, better-for-you meals delivered to customers' doors.
The Sr. Associate, Social & Community Management will report to the Senior Manager of PR & Communications and serve as the owner and voice of Home Chef and Tempo across 8+ social media accounts. This role manages the company's digital presence and community engagement strategies, ensuring best-in-class communication that reflects brand values and accurately represents products and services.
Key responsibilities include:
**Social and Community Management:**
- Own organic social strategies for both Home Chef and Tempo brands, conducting regular audits, reporting on successes and opportunities, and adapting content across platforms
- Be the brand voice on social media, engaging with audiences on service inquiries, delivery issues, and customer wins in an approachable, friendly manner
- Monitor key social platforms (Instagram, Facebook, TikTok, etc.) daily, responding to comments, vetting brand opportunities, and managing organic and paid activity
- Manage social planning and listening tools, scheduling and posting content, monitoring performance, and tracking campaign results
- Collaborate with Customer Support to stay informed about product/service issues and provide excellent customer experience; monitor conversations during crises
- Review user-generated content and obtain rights to high-quality submissions for curation
- Report on channel results including community growth, engagement, sentiment, and customer feedback patterns
- Monitor competitor and industry social practices, sharing learnings and implementing new tactics
**Campaign and Brand Team Support:**
- Deploy campaign messaging and awareness strategies with the Brand Team and Sr. Manager of PR & Comms
- Collaborate with Brand Creative Team to ideate and develop social content, leading creative briefs for organic channels
- Partner with Partnerships Team on influencer campaign cross-promotion and content fit assessment
- Report on campaign content metrics to inform future strategy and optimize content across channels
- Participate in brand team meetings, contributing ideas and insights to marketing calendar and competitive differentiation
**Reputation Management:**
- Build trusted brand presence with consistent voice across digital spaces
- Lead customer review management strategy, working with lifecycle marketing to disseminate review requests and track performance
- Monitor and respond to reviews on Facebook, TrustPilot, Google, BBB, and other platforms
- Identify opportunities to engage and leverage Home Chef and Tempo's community through engagement and "surprise and delight" tactics
- Lead reputation management on emerging channels (Reddit, YouTube, forums contributing to LLM results)
- Monitor and report on competitor reputation management approaches
Travel: 0-5% required.
**Requirements:**
- 5+ years in social and community management role (in-house or agency)
- Proven ownership of organic social media strategy
- Excellent written and verbal communication skills
- Ability to work well across teams and proactively in self-directed manner
- Attention to detail and solution-oriented problem solving
- Strong interest in social media trends; digital marketing knowledge a plus
- Experience with social tools/platforms (Meltwater, Sprinklr, Hootsuite, etc.)
- Experience with design platforms (Canva, Adobe, etc.) a plus
- Interest in home cooking and/or food media encouraged
