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Salary: USD 141,400 - 228,500 / annual
Customer.io is a leading customer communication platform used by over 8,000 companies to send billions of emails, push notifications, in-app messages, and SMS daily. The company powers automated, behavior-driven messaging that customers actually want to receive.
You will own the full commercial strategy for a portfolio of mid-market and enterprise accounts in EMEA, managing renewals, expansion opportunities, and churn mitigation. This is a revenue ownership role where you'll drive growth by helping customers adopt Customer.io more strategically, identifying new use cases, and articulating ROI clearly. You'll forecast renewal and expansion pipeline accurately using a repeatable methodology and build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor.
Key responsibilities include owning account strategy end-to-end, driving adoption-led expansion (not feature gates), forecasting with discipline and data-driven methodology, building trust across customer organizations, and partnering closely with Customer Success and Sales teams. You'll also engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward.
The ideal candidate has 3+ years (5+ preferred) in Senior Account Management, Sales, or related SaaS commercial roles with direct revenue ownership. You should have experience managing $5M+ ARR predominantly in mid-market, proven ability to grow customer spend through genuine adoption and value articulation, and a clear forecasting methodology. You're comfortable pulling usage data, tracking health scores, and building dashboards. Strong communication skills with both technical and non-technical stakeholders are essential. Must be based in the UK or Ireland.
