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Dialpad is an AI-powered platform for customer experience that combines AI agents with human agents on a single platform to resolve customer problems in real time across voice and digital channels. The company serves market-leading brands including Netflix, Motorola Solutions, and Randstad, and is backed by top-tier investors including Andreessen Horowitz and GV.
As a Senior Account Executive in the Mid-Market segment, you will own the complete sales process from prospecting through close. You'll develop medium-sized business prospects into active Dialpad clients by solving complex communication challenges. This role reports to a Mid-Market Regional Vice President and is hybrid-based in the Bay Area.
Key responsibilities include:
- Owning the entire sales cycle, from lead conversion to pipeline development
- Building and executing strategic prospecting campaigns and sequencing to source your own opportunities
- Managing and closing complex transactions involving multiple internal and external stakeholders
- Owning deal reviews, forecasts, and your professional career development
- Collaborating closely with SDRs, Channel Partners, Sales Engineers, and sales leadership to improve sales process efficiency and effectiveness
- Selling Dialpad Talk, Contact Center, and/or Sell solutions to address client needs
You'll combine new customer acquisition with market opportunity identification to drive Dialpad's growth in the mid-market segment. The role emphasizes autonomy, strategic thinking, and the ability to navigate complex B2B sales cycles while working within a collaborative sales organization.
