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Pennylane is a high-growth French fintech (€400M raised, backed by Sequoia) building the preferred financial management software for European SMEs. The company has grown from 7 founders to 1,000+ employees across 25 countries in 5 years, with 900,000+ SMEs and 6,000+ accounting firms using the platform.
As an Accounting Support Specialist, you will be a core member of the technical and accounting support team, serving as the central point of contact between business leaders, in-house accountants, and accounting firms. You'll investigate client issues, provide solutions, and escalate to technical teams when needed. You'll also help accountants migrate their data onto Pennylane.
In your first three months, you'll complete the Pennylane Academy, learn the product deeply, understand the company's vision and departments, and begin handling accounting-related support requests with guidance. You'll learn to qualify requests using strong accounting principles and deliver fast, impactful solutions.
From months 4-6, you'll gain autonomy, manage increasingly complex client requests independently, contribute to creating and updating help documentation, share accounting expertise with colleagues, and relay customer feedback to the product team.
Long-term, you'll become a product expert, identify efficiency improvements, lead projects, and have opportunities to move into account management or customer implementation roles.
Required: accounting background (BTS CGO, DCG, BTS assistant de gestion PME-PMI, Master CCA, or equivalent); minimum 3 years in an accounting firm (ideally covering three fiscal periods); direct experience with business leaders is a plus; comfort with innovative tools and new technology; strong problem-solving and autonomy; familiarity with Pennylane is a plus.
