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Pennylane is a high-growth French fintech (€400M raised, backed by Sequoia) building the preferred financial management software for European SMEs. The company has grown from 7 founders to 1,000+ employees across 25 countries in 5 years, with 900,000+ SMEs and 6,000+ accounting firms using the platform.
As an Accounting Support Specialist, you will be a core expert bridging customers, their accountants, and Pennylane's technical teams. You'll serve as the central point of contact for clients using Pennylane as their primary accounting and financial management tool, ensuring they unlock the platform's full potential.
In your first three months, you'll complete the Pennylane Academy, master the product, understand the company's vision and departments, and begin handling accounting-related support requests. You'll learn to qualify requests using deep accounting knowledge and deliver fast, impactful solutions.
From months 4–6, you'll gain autonomy, manage increasingly complex client requests, contribute to help documentation, share accounting expertise with teammates, and relay customer insights to the product team.
Longer term, you'll become a product expert, drive team efficiency improvements, lead projects aligned with your growth, and have opportunities to move into account management, implementation leadership, or specialized support roles.
You'll work in a flexible remote culture with a 4.9/5 Glassdoor rating and 94% recommendation rate.
