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Pennylane is a high-growth French fintech (€400M+ raised, backed by Sequoia) building the preferred financial management software for European SMEs. The company has grown from 7 founders to 1,000+ employees across 25 countries in 5 years, with 900,000+ SMEs and 6,000+ accounting firms using the platform.
As an Accounting Support Specialist, you will be a core expert bridging Pennylane's customers (business leaders and their accountants) with the platform's capabilities. You'll sit at the center of the 360° customer experience, helping clients and their accounting teams unlock the full power of Pennylane for their financial growth.
You will be the central relay point between business leaders, in-house accountants, and accounting firms. Working directly with users daily, you'll investigate problems, provide solutions, and escalate complex issues to technical teams when needed. You'll also support accountants in migrating and integrating their data into Pennylane.
In your first three months, you'll complete the Pennylane Academy, learning the product, company vision, and cross-functional workflows. You'll begin handling accounting-related support requests, qualifying them using deep accounting knowledge, and delivering fast, impactful solutions.
From months 4–6, you'll gain autonomy managing tickets end-to-end, handling increasingly complex customer requests, contributing to help documentation, sharing accounting expertise with teammates, and providing product feedback from the field.
Longer term, you'll become a product expert, drive team efficiency improvements, lead projects aligned with your growth, and have pathways to specialized support roles, account management, or customer success leadership.
Required: accounting qualification (BTS CGO, DCG, BTS assistant de gestion PME-PMI, Master CCA, or equivalent); minimum 3 years in an accounting firm (ideally covering 3+ fiscal periods); direct experience working with business leaders (internal advisory preferred); appetite for innovative tools and new technologies; strong autonomy and problem-solving skills. Pennylane platform knowledge is a plus.
