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Pennylane is a high-growth French fintech (€400M raised, backed by Sequoia) building the preferred financial management software for European SMEs. The company has scaled from 7 founders to 1,000+ employees across 25 countries, with a 4.9/5 Glassdoor rating and 94% recommendation rate.
As an Accounting Support Specialist, you will be a core member of the technical and accounting support team, serving as the central liaison between SME leaders, their in-house accountants, and accounting firms. You will be at the heart of the 360° customer experience, helping clients and their accountants unlock the full power of Pennylane for their financial growth.
In your first three months, you will complete the Pennylane Academy, master the product, learn the company's vision and departments, and begin handling accounting-related support requests. You will receive inquiries, qualify them using deep accounting knowledge, and deliver fast, impactful solutions.
From months 4–6, you will gain autonomy, manage increasingly complex client requests, contribute to creating and updating customer help resources, share accounting expertise with teammates, and relay customer insights to the product team.
Long-term, you will become a product expert, drive team efficiency improvements, lead projects aligned with your growth, and have opportunities to evolve into account management, customer success, or implementation leadership roles.
You will work directly with users daily, investigate issues, provide solutions or escalate to technical teams as needed, and help accountants migrate data onto Pennylane. The role is fully remote with flexible work culture.
