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Pennylane is a high-growth French fintech (€400M raised, backed by Sequoia) building the preferred financial management software for European SMEs. The company helps entrepreneurs automate accounting and finance tasks while providing actionable financial insights, and supports accounting firms by reducing repetitive work and freeing time for advisory services.
As an Accounting Support Specialist, you will be a core member of the technical and accounting support team, serving as the central liaison between client business owners, their in-house accountants, and accounting firms. You will investigate client issues, provide solutions, and escalate to technical teams when needed. You will also help accountants and firms migrate and integrate their data into Pennylane.
In your first three months, you will complete the Pennylane Academy, learn the product and company vision, understand stakeholders and cross-functional collaboration, and begin handling accounting-related support requests with guidance. By months 4–6, you will work independently managing tickets through resolution, handle increasingly complex client requests, contribute to help documentation, share accounting expertise with colleagues, and relay customer feedback to the product team.
Longer term, you will become a product expert, drive team efficiency improvements, and lead impactful projects. Career paths include specialization in advanced support, account management, or customer implementation roles.
Required: accounting qualification (BTS CGO, DCG, BTS assistant de gestion PME-PMI, Master CCA, or equivalent Bachelor); minimum 3 years in an accounting firm (ideally covering at least three fiscal periods); direct experience working with business owners is a plus. You should be autonomous, solution-oriented, comfortable with innovative tools and new technologies, and ideally familiar with Pennylane.
