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Checkout.com is a leading fintech payments platform powering over 10 billion transactions yearly for companies like eBay, Spotify, Klarna, Uber, and Sony. We're seeking an Account Management Specialist to join our Shanghai office and nurture long-term relationships with Tier 3 and 4 merchants and partners.
In this role, you'll serve as the primary business advisor and point of contact for merchants post-launch, acting as the voice of our product and brand ambassador. You'll deliver expertise, education, and mentorship to help merchants succeed, using business acumen and influence to communicate effectively across all organizational levels and achieve mutually beneficial outcomes.
Key responsibilities include managing a portfolio of merchant accounts, identifying growth opportunities, resolving issues, and promoting our value proposition through strategic problem-solving and relationship management. You'll balance multiple concurrent opportunities while adapting to changing requirements and maintaining robust relationships with both internal and external stakeholders.
The ideal candidate is self-motivated, independent, and thrives in ambitious, fast-paced environments. You should possess strong commercial sense, excellent negotiation and presentation skills, and the ability to learn quickly. Experience in B2B account management, customer success, or relationship management is essential—fintech or payments industry background is a bonus. You must be fluent in English and Mandarin/Cantonese.
Checkout.com operates a hybrid model with three days per week in-office to support collaboration. We're a global company with 20 offices across six continents, headquartered in London, and we're actively shaping the future of fintech.
