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Teleport is an AI Infrastructure Identity Company solving cryptographic identity and zero-trust security for humans, machines, workloads, and AI agents. The company is remote-first, globally distributed, and works with enterprise customers like Nasdaq, DoorDash, and Elastic.
As Solutions Engineering Manager, you will lead a team of mid-market Solutions Engineers who serve as the technical backbone of the go-to-market motion. You act as the connective tissue between field sales, customer technical success, and SE leadership, building a high-performing team that wins deals, earns customer trust, and provides strategic feedback to Product, Engineering, and Marketing.
Key responsibilities include:
- Building and developing a technically proficient SE team
- Training, coaching, mentoring, and guiding team members on technical depth, sales excellence, discovery skills, business value articulation, POC strategy, and executive communication
- Conducting structured 1:1s, setting performance goals, and owning career development plans
- Partnering with regional sales leaders to balance SE utilization, prioritize opportunities, and drive technical win rates across Americas and eastern Asia Pacific
- Engaging directly with customers at executive and technical architect levels to build relationships and ensure post-sale technical success
- Visiting customer sites to demonstrate features and construct solutions
- Collaborating with engineering teams from sophisticated technology companies
You will help companies enhance their security, compliance, and development experience while managing customer outcomes across the entire journey from sales through onboarding, adoption, and growth.
REQUIREMENTS:
- Demonstrated experience managing a team of Solutions Engineers or technical customer-facing professionals, with a track record of developing talent and improving team performance
- Strong command of pre-sales motion: discovery, technical qualification, POC design, and connecting technical capabilities to business outcomes
- Proven experience managing customer outcomes through various stages of the customer journey, from sales process to onboarding, adoption, and growth
- Strong understanding of Linux networking and network security principles
- Practical hands-on knowledge of modern cloud-native technologies including Kubernetes, Docker, and Terraform
- Hands-on experience with at least one major public cloud provider: AWS, GCP, or Azure
- Working knowledge of identity and access management concepts: SSO, OIDC, SAML, RBAC, mTLS, zero trust architecture, and PAM
- Proven track record navigating complex infrastructure deployments at security-conscious enterprise organizations
- Strong troubleshooting and debugging skills for server-side software and distributed systems
- Fluency in English required; additional language proficiency (Korean, Japanese, Spanish, Portuguese) is a meaningful advantage
