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Synthesia, the world's leading AI video platform used by over 90% of the Fortune 100, is seeking a Solutions Engineering Manager to lead and grow the presales function in New York City. This is a founding leadership role reporting to the VP of Solutions Engineering, where you'll establish the discipline from the ground up and shape the regional playbook.
You will manage a team of 5-10 Solutions Engineers across experience levels, owning the full employee lifecycle from hiring and onboarding through development and promotions. You'll run regular 1:1s, deal reviews, and career development conversations to ensure high-quality discovery, demos, and technical evaluations. Your responsibilities include building a collaborative team culture where Solutions Engineers support each other across deals.
On the execution side, you'll execute and reinforce Synthesia's core presales motions including research, discovery, demos, workshops, Proofs of Concept, champion building, and handover to customer success. You'll design and evolve the demo methodology across Studio, Roleplay Sessions, and Interactive Avatars to prove business value quickly. You'll build and maintain the presales toolkit in partnership with product and operations teams, including demo environments, reusable assets, evaluation guides, and objection handling.
You'll evangelize AI tools across your team for call prep, demo delivery, and documentation to improve win rates and deal size. You'll own forecasting, pipeline hygiene, and performance reporting for your market, partnering with Sales leadership on account and territory strategy. You'll bring visibility to deal risk, timeline, and technical dependencies, and route field feedback and competitive intelligence to Product and Product Marketing leadership.
You should have experience recruiting, managing, and developing Solutions Engineering presales teams, with a track record of improving team performance through coaching and consistent execution. You're fluent in MEDDPICC and Command of the Message frameworks, comfortable with forecasting and pipeline management, and a clear communicator who can flex from technical detail to executive-level narratives. Your collaborative leadership style works well with Sales, Product, Customer Success, and Product Marketing as peers.
The role is hybrid, requiring 2-3 days per week in the NYC office, with 60 days of "work from anywhere" annually.
