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Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure, serving hundreds of financial institutions across 40+ countries with institutional-grade APIs for stocks, ETFs, options, crypto, and fixed income trading. The company is backed by $400M in funding from top-tier investors including Spark Capital, Tribe Capital, and Y Combinator, and operates a globally distributed team of 400+ members.
As Solutions Engineer for Turkey / EMEA, you will be the primary technical and product expert for Alpaca's enterprise partners in the Turkey and broader EMEA region. You will bridge technical and business conversations, serving as a customer-facing engineer with deep API knowledge, enterprise customer support experience, and fluency in Turkish for local interactions.
Key responsibilities include: providing technical support and relationship management for existing enterprise customers; partnering with Sales and Solutions teams on pre-sales technical discussions and solution design; guiding new enterprise customers through API integration and onboarding; acting as the voice of Turkish customers to Product and Engineering teams; serving as a subject matter expert on the Alpaca platform; collaborating with local compliance and operations teams on regional requirements; owning technical Solutions engagement end-to-end (discovery, validation, RFPs, security questionnaires); creating Solutions support materials and Turkish-language collateral; coordinating with local regulators, vendors, and partners; ensuring successful customer adoption; and staying current on product development timelines.
Required qualifications: 3+ years experience supporting enterprise/B2B customers in a technical, sales engineering, or solutions engineering role, ideally at API or SaaS-first companies; strong understanding of REST APIs, SDKs, and software integration workflows with hands-on experience using APIs, WebSockets, Postman, Grafana, and JSON; native or business-level Turkish with excellent customer communication skills and understanding of Turkish business culture; business-level English for global team collaboration; ability to translate complex technical concepts into simple terms; self-starter mentality suited to startup environments; and ability to manage multiple assignments independently.
