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Attio is a Series B AI-native CRM built for ambitious go-to-market teams, backed by GV, Redpoint, Balderton, Point Nine, and 01A. The company is seeking a Solutions Engineer to join the Customer Success team and serve as the technical bridge between sales, product, and customers.
In this hybrid role based in New York, you will become a product expert across Attio's platform—including its data model, no-code workflow builder, API, reporting engine, and integrations—and guide high-value customers through their entire lifecycle. Your responsibilities span both pre-sales and post-sales engagement: you'll architect custom solutions tailored to customer needs, lead technical demos and training sessions (both virtual and occasional in-person), and consult on RevOps and GTM best practices. You'll partner closely with Account Executives on large deals, independently manage post-sale onboarding for key accounts, and serve as the primary technical relationship owner for top customers.
Beyond customer-facing work, you'll be an internal advocate for customers, bringing insights to product, engineering, and marketing teams about how Attio is deployed across industries and how it fits into the broader sales-tech ecosystem. This role requires deep technical fluency—you'll work with APIs, no-code platforms, and data models across multiple SaaS products—combined with genuine empathy and curiosity about customer challenges.
You should bring 2+ years of B2B SaaS experience independently managing the technical side of customer relationships, expertise architecting SaaS deployments across varied industries, and a strong understanding of the GTM tech ecosystem. Comfort with fast-growing startups and adaptability to a hybrid role spanning sales, onboarding, and success is essential. The hiring process includes five interview stages plus a mock demo exercise, culminating in a conversation with the CEO.
