SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Serval is an AI-native automation platform that builds intelligent agents to transform enterprise operations. Founded in early 2024 and backed by Sequoia, Redpoint, and other leading investors, Serval is trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume operational work across IT, HR, Finance, Security, Legal, and Engineering.
You will be the founding Solutions Engineer at Serval—the first technical seller defining what world-class solutions architecture looks like for the company. You'll own the technical side of the pre-sales cycle for strategic customers, sitting across the table from sophisticated IT and security buyers. Your role is to earn their trust, prove the platform works, and win the technical decision. As the first SA, you won't inherit a playbook; you'll write it, partnering directly with GTM leaders and account executives to shape how the company demos, runs technical evaluations, and builds the foundation for future SAs.
Key responsibilities include running the full technical sales motion with account executives—discovery, architecture, demos, whiteboard sessions, executive briefings, and security reviews. You'll go deep on integrations with prospects' stacks, including identity providers (Okta, Entra), ITSM and ticketing, MDM, HRIS, cloud platforms, and SaaS applications. You'll translate unique technical environments and requirements into scoped, value-based use cases and success criteria for pilots. You'll be the credible voice on security and access, fluent in guardrails, approval workflows, least-privilege access, just-in-time access, audit logging, and compliance questions. You'll execute clean handoffs to the Deployment team at pilot kickoff, then roll off the account.
You'll also build the foundational SA toolkit from scratch: demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning. You'll act as the bridge between field and product, capturing the hardest objections and feature gaps and working directly with engineering to close them.
You bring 3–6+ years in solutions architecture, sales engineering, or comparable pre-sales technical roles at high-growth B2B software or infrastructure companies. You have a track record selling technical products to senior IT and security buyers, with hands-on credibility in front of CIOs, Heads of IT, and security leaders. You possess genuine technical depth—you can hold your own in architecture reviews, debug integrations live, and answer sharp security questions without reaching for a deck. You're fluent with the modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and how access is granted and revoked across organizations. You communicate and tell stories exceptionally well, translating complex concepts for both engineers and executives. You have a builder's instinct and high ownership, energized by being first and motivated to create systems that scale. Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.
