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Telnyx is a profitable, industry-leading connectivity platform building a private global multi-cloud IP network and hyperlocal edge technology. The company modernizes legacy telecom infrastructure through intuitive APIs and innovative solutions.
As a Solutions Engineer for MENA, you will be the technical expert supporting the sales cycle across the Middle East and North Africa region. You will partner closely with Account Executives, Sales Development Representatives, Product, and Engineering teams to help customers understand, evaluate, and implement Telnyx solutions.
Key responsibilities include:
- Leading technical discovery to understand customer requirements, architecture, pain points, and business goals
- Recommending integration strategies, solution architectures, and application infrastructure using Telnyx products
- Delivering technical presentations, product demonstrations, workshops, and proof-of-concept support
- Explaining Telnyx's portfolio across Voice, SIP Trunking, Messaging, Wireless/IoT, Networking, Storage, AI, and Voice AI
- Evaluating customer needs against Telnyx APIs, network capabilities, and communications infrastructure
- Identifying and resolving technical objections in collaboration with Sales, Product, and Engineering
- Supporting customer and partner integrations in production environments
- Building lightweight prototypes and demos showcasing Telnyx solutions
- Maintaining deep product knowledge and serving as the voice of the customer to internal teams
- Supporting customer meetings, partner conversations, trade shows, and regional events
You should have 3+ years of professional experience, including at least 2 years in a client-facing technical role (Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Support Engineering, or Technical Architecture). Strong understanding of VoIP, SIP, telecom infrastructure, networking, contact center technology, cloud platforms, and APIs is essential. You must be comfortable explaining complex technical concepts to both technical and non-technical audiences, translating business requirements into technical solutions, and working effectively with sales teams throughout the sales cycle. Fluency in English and Gulf Arabic is required to support the MENA region effectively.
