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Salary: USD 163,000 - 215,000 / annual
Fin, an AI Customer Agent company, is seeking a Solutions Engineer to join the Customer Solutions Team. This role bridges the gap between Fin's AI-powered customer support platform and enterprise clients across Latin America, requiring fluent Portuguese and preferably Spanish.
You will serve as a trusted technical advisor throughout the sales cycle, leading technical discovery sessions with C-level stakeholders to understand their customer support challenges. Your responsibilities include delivering compelling pre-sales demonstrations that articulate Fin's value proposition, designing and executing tailored Proof of Concepts (POCs) that showcase the platform's capabilities, and managing RFPs and security questionnaires.
Key activities include conducting value-based solution reviews, translating complex business problems into Fin solutions for both technical and non-technical audiences, and collaborating cross-functionally with Product and Engineering teams to gather customer feedback and influence product direction. You'll be the primary technical resource for customers, building trust through empathy and curiosity while proactively addressing challenges to ensure lasting value.
The role requires a minimum of 4 years in technical pre-sales, with demonstrated ability to manage relationships at the C-level, strong problem-solving skills, and excellent communication abilities. You'll contribute to building Fin's Solutions Engineering playbook, continuously improving processes, and occasionally traveling to meet customers. The position is based in San Francisco and reports to the Customer Solutions leadership team.
