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Iru is an AI-powered security and IT platform that unifies identity & access, endpoint security & management, and compliance automation for fast-growing companies. The platform is used by companies like Cursor, Vercel, Lovable, Replit, and Mercor, and partners with ServiceNow and AWS. Iru raised $100M in July 2024 at an $850M valuation, backed by General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital.
As a Solutions Engineer in EMEA, you will serve as a technical advisor and subject matter expert on device management for prospects, customers, and internal teams. You'll bridge the gap between Sales, Success, Product, and Support, acting as a trusted resource to help customers understand Iru's capabilities and guide them toward effective solutions.
Key responsibilities include:
- Delivering compelling product demonstrations and technical deep-dives to prospects, customers, and partners, showcasing how Iru addresses complex device management challenges
- Partnering closely with Sales and Success teams during sales cycles and customer onboarding
- Developing resources such as scripts, API examples, documentation, and training materials to empower customers and colleagues
- Serving as a second- and third-level escalation point for technical issues, working with Support to investigate and resolve complex cases
- Acting as the customer's voice within Iru, relaying feedback and feature requests to Product and Engineering teams to shape the product roadmap
- Assisting in refining internal processes and onboarding experiences
- Staying current on platform developments, MDM standards, and ecosystem integrations
Requirements:
- 3+ years managing Apple devices in a technical capacity (engineering, consulting, pre-sales, or professional services)
- Extensive knowledge of Apple Business Manager/School Manager, MDM protocols, Automated Device Enrollment, APNS, and Apps & Books
- Comfortable navigating macOS Terminal and leveraging shell scripts or Python to automate and troubleshoot workflows
- Excellent verbal and written communication skills; ability to explain complex technical topics clearly and concisely
- Strong emotional intelligence and ability to tailor communication styles to different audiences
- Proven ability to work effectively across teams (Sales, Support, Product, Engineering) and switch contexts efficiently
- Natural inclination to explore new technologies, solve problems, and contribute to continuous learning
