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Clio, a leader in legal AI technology, is hiring a Solutions Engineer specializing in Cloud Communications (VoIP/UCaaS) to join the Sales team. This specialized role combines core Solutions Engineering skills with deep telephony expertise, covering VoIP fundamentals, number porting, network readiness, hardware provisioning, and telecom regulatory compliance.
You will partner with Account Executives throughout the full sales cycle—from technical scoping and solution architecture in presales through handoff to Customer Success. Key responsibilities include:
• Provide technical sales support for VoIP/telephony-focused opportunities, articulating Clio's cloud communication capabilities and competitive differentiation.
• Lead technical deal strategy for VoIP-specific scoping: number porting complexity, network readiness, desk phone requirements, multi-office routing, and high call-volume scenarios.
• Guide prospects through VoIP migration planning, including porting timelines, cutover sequencing, carrier-specific considerations (e.g., migrating from RingCentral, Dialpad, Zoom Phone, 8x8), and hardware provisioning.
• Serve as a knowledgeable resource on telecom regulatory and compliance topics (E911, number portability, call recording/consent), escalating to Legal/Compliance as needed.
• Enable Sales with targeted, business-value-driven VoIP demonstrations and technical positioning.
• Stay current on industry trends, AI tools, UCaaS/VoIP competitive landscape, and ecosystem partners.
• Collaborate with Product, Customer Success, and Engineering to influence roadmap based on market and customer requirements.
Required: 2+ years as a Solutions Engineer or equivalent SaaS experience; working knowledge of VoIP/telephony fundamentals (SIP, codecs, call routing, number porting, network requirements); strong verbal and written communication; ability to translate technical concepts into business value; experience delivering technical sales presentations and objection handling.
Bonus: Direct experience with VoIP/UCaaS platforms (RingCentral, Dialpad, Zoom Phone, 8x8, Ooma, Vonage, VXT); hands-on number porting, SIP trunking, or desk phone provisioning; familiarity with telecom regulatory requirements (E911, STIR/SHAKEN, 10DLC); CCaaS/contact center concepts; open-source telephony platforms; demonstrated interest in AI tools.
