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Salary: USD 65,000 - 77,000 / annual
Trustpilot is a profitable, high-growth FTSE-250 company operating the world's largest open customer review platform with 350+ million reviews and 60+ million monthly active users. As a Solutions Engineer, you will be the technical specialist supporting the New Business and Account Management teams, bridging the gap between Trustpilot's technical capabilities and customer requirements to drive commercial results.
Your primary responsibilities include conducting technical discovery sessions with Account Executives to uncover customer needs and system environments; delivering tailored product demonstrations that articulate Trustpilot's value, flexibility, and ROI; configuring and presenting standard solutions addressing specific customer pain points; managing proof-of-concept pilots to validate functional requirements before contract signing; and serving as a trusted technical advisor throughout the sales cycle to answer questions and resolve blockers.
You will collaborate closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth customer handover. You'll maintain accurate documentation of proposed solutions and integration requirements, and capture recurring customer feedback to inform product development.
The ideal candidate has proven experience in a technical customer-facing role such as Sales Engineering, Technical Support, or Implementation. You should be proficient in web technologies including APIs, JavaScript, and standard SaaS integration methods. Strong ability to explain technical features to non-technical stakeholders is essential. You must be comfortable managing multiple active sales opportunities simultaneously in a fast-paced environment alongside Sales and Customer Success colleagues.
Compensation includes a competitive base salary of $65,000–$77,000 annually (depending on level and experience) plus commission. Benefits include 20 vacation days plus 2 personal days and 10 paid holidays annually, two paid volunteering days per year, full health insurance, 401(k) matching up to 4% of base salary, 24/7 Employee Assistance Plan, Headspace access, paid parental leave after 6 months of employment, learning and development through Trustpilot Academy and Blinkist, and flexible working options. The Denver office features an onsite gym, gaming room, fully stocked kitchen, and regular team events.
