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Salary: USD 79,900 - 93,000 / annual
Trustpilot is a profitable, high-growth FTSE-250 company operating the world's largest open customer review platform with over 350 million reviews and 60 million monthly active users. As a Solutions Engineer, you will be the technical specialist supporting the New Business and Account Management teams in the New York office.
Your primary responsibility is to help prospects and customers understand the practical value of Trustpilot's platform by bridging the gap between technical features and customer business requirements. You will execute technical demonstrations, validate product-market fit, and ensure prospects have the technical confidence to convert and proceed through the sales cycle.
Key responsibilities include:
- Conducting technical discovery sessions with Account Executives to uncover customer needs and existing system environments
- Delivering tailored product demonstrations and presentations that articulate Trustpilot's value, flexibility, and ROI
- Configuring and presenting standard solutions that address specific customer pain points and business goals
- Managing proof-of-concept and pilot programs to validate functional requirements and technical impact before contract signature
- Acting as a trusted technical advisor throughout the sales cycle, answering questions and resolving blockers
- Collaborating cross-functionally with Product, Engineering, and Implementation teams to ensure solution integrity and smooth customer handover
- Maintaining accurate documentation for proposed solutions and integration requirements
- Capturing and communicating recurring customer feedback and insights to inform product development
You will work in a fast-paced, collaborative commercial organization alongside top-performing account executives and customer success colleagues. The role requires proficiency in web technologies including APIs, JavaScript, and standard SaaS integration methods, combined with the ability to explain technical concepts to non-technical stakeholders. You should be comfortable managing multiple active sales opportunities simultaneously.
