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Salary: USD 190,800 - 227,900 / annual
Fin is an AI Customer Agent company seeking a Solutions Engineer to join the Customer Solutions Team. This role bridges pre-sales and customer success, engaging directly with enterprise customers as a trusted technical advisor throughout the sales cycle.
Key responsibilities include conducting technical discovery sessions to understand customer needs, delivering pre-sales demonstrations that articulate Fin's AI-powered value proposition, designing and leading proof-of-concepts (POCs) tailored to customer requirements, and managing RFP responses and security assessments. You'll serve as the primary technical resource for C-level stakeholders, translating complex business challenges into solutions while gathering customer feedback to inform product development.
The role requires close collaboration with Product, R&D, and Engineering teams to represent the customer voice and influence product direction. You'll be responsible for building trust through empathy and curiosity, continuously improving Solutions Engineering processes, and ensuring customers realize lasting value from Fin's platform.
Required qualifications include a minimum of 3 years in technical pre-sales roles with C-level relationship management experience. You need strong technical acumen, excellent communication skills for both technical and non-technical audiences, proven ability to manage POCs and RFPs, and experience addressing complex security questions. The ideal candidate is an independent problem-solver who thrives in collaborative environments, can quickly identify and communicate value propositions, and is willing to travel occasionally.
Fin, founded in 2011, is one of the largest private software companies globally with nearly 30,000 customers using its products to transform customer support. The company is driven by core values of pushing boundaries, building with speed and intensity, and delivering incredible value.
