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Salary: USD 135,000 - 220,000 / annual
Baselayer is an AI Risk Platform that automates merchant onboarding, underwriting, and fraud prevention for over 20% of US financial institutions. The company combines government data, AI agents for web analysis, and a network of millions of applications to prevent billions in merchant fraud and credit risk.
As a Solutions Engineer, you'll be a technical bridge-builder between customers and Baselayer's engineering team. You'll own the customer implementation journey, from initial technical consultation through post-deployment support.
Key responsibilities include:
- Conducting technical consultations to understand customer requirements and design implementation strategies for identity verification solutions
- Guiding customers through API integrations and ensuring successful product deployment
- Creating technical documentation, implementation plans, and solution architectures tailored to specific customer scenarios
- Delivering product demonstrations that showcase Baselayer's capabilities to prospects and customers
- Developing implementation guides and training materials for customers on APIs and products
- Collaborating cross-functionally with sales, product, and engineering teams
- Collecting customer feedback and communicating insights back to product and engineering
- Providing ongoing technical guidance post-implementation to ensure customer success
- Staying current with industry trends in identity verification and financial compliance
You'll need 2+ years in a technical role, product management, or customer-facing position. Fundamental API and web technology knowledge is required. You should be detail-oriented, a natural problem-solver, adaptable to ambiguity, and highly collaborative.
Preferred qualifications include solutions engineering or technical customer success experience, basic Python or JavaScript skills, familiarity with KYC/KYB processes or financial compliance, fintech background, and experience leading technical discovery calls or implementation workshops.
