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Immersive Labs is a leading cyber resilience platform trusted by 30%+ of the Fortune 100 and ranked #1 in the Forrester Wave 2026. The company helps organizations prove that AI can be adopted safely, teams can develop and defend at AI speed, and AI agents can be validated before deployment in live workflows.
You'll join the Scale Team as a Solutions Consultant based in Malaysia, covering the METNA & APAC region. This is a high-velocity role focused on technical pre-sales and early customer onboarding across a large volume of accounts. You'll own the entire customer journey from qualified opportunity through the first 60 days of onboarding, working alongside Inside Sales Reps and Customer Operations to drive fast, repeatable, digitally-led customer motions.
Key responsibilities include:
**Pre-Sales & Demos**: Deliver tailored product demonstrations based on sales qualification, run in-platform free trials with coaching sessions, rank solution fit to guide sales investment, and answer technical questions to flag blockers early.
**Customer Onboarding**: Run kick-off sessions and deliver contained onboarding within a strict two-month window. Provide light-touch integration guidance, point customers to documentation and standard connectors, and conduct month-one and month-two check-in coaching sessions using the digital academy as the core enablement engine.
**Adoption & Migration**: Deliver one-to-many activities including webinars, workshops, and Cyber Digital Bootcamps to drive adoption across the customer base. Support phased migration of Standard customers to Immersive One Core and re-engage on expansion opportunities.
**Cross-functional collaboration**: Partner with Inside Sales and Customer Operations to maintain motion efficiency. Serve as the voice of the customer to product, content, and engineering teams. Stay informed of evolving threats, AI trends, and new technologies.
You should have 2+ years in sales engineering, solutions consulting, technical onboarding, or a technical customer-facing role, ideally in SaaS or cybersecurity. Essential experience includes cybersecurity fundamentals, IT infrastructure knowledge, information security concepts, and comfort working at high volume with repeatable motions. Strong presentation skills for both technical and non-technical audiences, including one-to-many formats, are critical. Familiarity with product-led growth and digitally-led customer motions is valued.
