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Gorgias is building a unified AI agent platform that enables conversational commerce—turning customer interactions into relationships through intelligent, personalized shopping experiences. The company is at the forefront of reshaping ecommerce by combining deep product expertise with cutting-edge AI.
As a Solutions Consultant for the APAC region, you will serve as a trusted technical advisor to enterprise customers, bridging the gap between sales, product, and engineering teams. Your primary responsibilities include:
• Partnering with the sales team to deeply understand customer pain points, current processes, and business objectives, then translating these into tailored solution designs.
• Delivering customized product demonstrations and presentations that directly address client needs and showcase platform value.
• Configuring and optimizing workflows within the Gorgias platform to illustrate real-world use cases and business impact.
• Supporting technical implementations, including API integrations, Webhooks, and basic Python scripting to enable customer automation.
• Leading proof-of-concept initiatives with enterprise clients to validate platform fit and ROI.
• Crafting compelling, data-driven responses to customer information requests (RFIs/RFPs).
• Guiding enterprise customers on best practices for maximizing efficiency and return on investment.
• Educating internal sales and customer success teams on advanced demonstration techniques and value-based selling methodologies.
You bring 2+ years of experience in sales engineering, pre-sales consulting, or technical sales roles within SaaS or tech environments. You have hands-on experience with APIs and Webhooks, strong presentation skills that resonate with C-level executives, and deep knowledge of helpdesk, ticketing systems, and customer support workflows. You understand value-based selling and can translate technical capabilities into business outcomes.
Ideal candidates have ecommerce sector experience, the ability to design and automate complex business processes, and a passion for scaling sales operations through customer-centric solutions. This is a high-impact role where you'll directly influence deal velocity and customer success in a fast-growing market.
