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ServiceNow is seeking a Solution Sales Manager to drive market success for the MoveWorks product, a specialized solution built on ServiceNow's Service Management platform. This role focuses on enabling enterprise digital transformation through AI-powered process automation and intelligent workflow management.
In this position, you will oversee territory strategy and planning to deepen vertical market understanding and refine account targeting. You'll collaborate with Account Executives (AEs), Account Development Representatives (ADRs), and Customer Success teams to identify and develop specialty solution opportunities. Key responsibilities include:
• Develop and execute territory strategy aligned with vertical market opportunities and account use-case targeting
• Partner with AEs during account planning to provide solution-focused recommendations grounded in Now Value principles
• Coach and mentor AEs, ADRs, and Customer Success teams on specialty solution knowledge to identify and manage complex sales cycles
• Work with Solution Consultants and Specialist teams on capability roadmaps and engagement models
• Support customers in envisioning digital transformation value and developing implementation strategies
• Customize responsibility allocation based on territory and account team needs
This is a people-management role where you'll guide a team through solution-focused selling while maintaining alignment with ServiceNow's strategic priorities. Travel is required 30-50% of the time.
REQUIREMENTS:
• 5+ years of experience understanding return on investment of specialty solutions, with demonstrated ability to lead solution wins
• Proven experience as an Account Executive or in alternative sales/customer service roles
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, or AI-driven insights)
• Understanding of business sales processes
• Willingness to travel 30-50%
