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Mirakl is a marketplace operating system company founded in 2012, powering 450+ marketplaces globally for brands like Macy's, Decathlon, Carrefour, and Airbus Helicopters. The company operates dual headquarters in Boston and Paris with 750+ employees across 9 offices worldwide.
You will join the EMEA Solution Consulting team reporting to Jonathan D'Elissagaray, Director of Solution Consulting. The team consists of two Solution Consultants focused on Mirakl Connect (an ecosystem platform connecting marketplace operators and sellers) alongside four Platform Consultants covering B2B customers across Southern Europe and the Middle East.
Mirakl Connect simplifies partnerships, onboarding, and growth for marketplace operators and sellers. Your core responsibilities include:
• Guide new Connect customers through end-to-end onboarding—leading sessions, configuring accounts, and troubleshooting blockers in real time to drive fast platform activation.
• Equip Mirakl Platform clients to independently onboard their own sellers by providing training, documentation, and scalable enablement resources including webinars and live walkthroughs.
• Develop deep expertise in Catalog Transformer (Mirakl's AI-based catalogue management product) and support sellers in troubleshooting and optimizing their catalogues.
• Track onboarding progress across your customer portfolio, maintain detailed records, and deliver structured feedback to continuously improve onboarding flows and seller experience.
• Collaborate cross-functionally with Sales, Product, Support, and Data Science/AI teams to align on technical setup, surface insights from onboarding, and ensure guidance reflects the latest platform capabilities.
You will work with tools including Mirakl Connect, Salesforce, Gong, Google Workspace, Confluence, Dust, and Catalog Transformer.
REQUIREMENTS:
• 2+ years of experience in customer success, customer support, or account management in a fast-paced environment
• Proven track record of directly onboarding or educating customers on a new solution
• Bachelor's degree in Business, Marketing, Finance, or related field (advanced degree a plus)
• Customer onboarding and hands-on enablement skills
• Clear communication and presentation abilities, including handling challenging customer interactions
• Operational rigour: tracking onboarding stages, documentation, and performance reporting
• Cross-functional collaboration across technical and commercial teams
• Entrepreneurial mindset with strong drive to succeed in high-growth environment
• English: Full professional proficiency (required)
• French: Full professional proficiency (required)
• Spanish or Italian (a plus)
