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ServiceNow is seeking a Solution Architect for Public Sector India to lead the company's technical entry into the Indian government digitization market. You will serve as the technical lead, translating government digitization programs into solution blueprints, proof of concepts, and winning bids with AI at the center.
You will design and deliver AI-led architectures aligned with India's AI Mission and ministry priorities, creating proof of concepts and tender responses that win public sector business and build trust with government technology leaders and SI partners.
Key Responsibilities:
- Collaborate with Public Sector Business Development and Sales Leads on go-to-market plans for Central and State Ministries, Public Sector Banks, and Higher Education institutions
- Lead architecture sessions with government CIOs, IT teams, and NIC teams, translating program goals into actionable blueprints
- Own technical responses on RFPs and tenders, including compliance matrices, architecture, sizing, and clarifications
- Build and run proof of concepts and demos across AI, workflow, and integration to prove value rapidly
- Design solutions within government constraints: hosting, data localization, security, AI governance, and integration with legacy and national platforms
- Co-sell with System Integrators and partners on solution scope, bid strategy, and delivery handoff
- Partner with Sales, Solution Consultants, Specialists, Product, and Legal on deal strategy and risk mitigation
- Work with regional AI experts to shape and validate AI solutions and proof of concepts
- Build reusable India public sector assets: reference architectures, AI use-case patterns, RFP response libraries, and compliance FAQs
- Mentor Solution Consultants on public sector sales motions
You will serve central ministries, state governments, PSUs, regulators, smart city and urban bodies, and digital public infrastructure programs. ServiceNow's fit includes citizen grievance and service delivery, case management, GRC, IT operations for large government estates, workflow over legacy systems, and AI-assisted operations. Deals are typically tender-led (RFP/RFQ, GeM), SI and partner-led bids, price-sensitive, with long sales cycles.
Design considerations include data residency requirements, MeitY-empanelled cloud providers, CERT-In and security audits, the DPDP Act, and Make in India preferences.
Requirements:
- 8-10 years of exclusive public sector pre-sales experience (government, PSU, or SI/OEM on government programs)
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Excellent communication with executive presence, storytelling, and strong written and verbal skills; ability to simplify complex architecture for non-technical decision makers and earn credibility with CIOs, senior officials, and SI architects
- AI fundamentals (LLMs, agents, RAG, data readiness, responsible AI and governance), with drive and capacity to reach expert level within 12-18 months
- Expertise in AI architecture, workflow automation, data & analytics, and integration frameworks
- Proven track record on tenders and RFPs, with fluency in procurement and compliance requirements
- Depth in enterprise workflow or ITSM platforms (ServiceNow preferred; fast ramp expected if not), plus integration, API, data, and automation architecture
- Trusted advisor on deal strategy, not only demos
- Based in or willing to relocate to NCR (New Delhi), with regular travel to government offices
Good to Have:
- Hands-on ServiceNow experience, including Now Assist and AI Agents
- Familiarity with MeitY empanelment, GeM, CERT-In, the DPDP Act, and the India AI Mission
- Existing government and SI network
