SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
ServiceNow is seeking a Solution Architect for Public Sector India to lead the company's entry into the Indian government digitization market. You will be the technical lead responsible for translating government digitization programs into solution blueprints, proof of concepts, and winning bids, with AI at the center of the strategy.
You will serve central ministries, state governments, PSUs, regulators, smart city bodies, and digital public infrastructure programs. ServiceNow's offerings in this space include citizen grievance and service delivery, case management, GRC, IT operations for large government estates, workflow automation over legacy systems, and AI-assisted operations.
Key responsibilities include:
- Collaborating with Public Sector Business Development and Sales Leads on go-to-market strategy for Central and State Ministries, Public Sector Banks, and Higher Education institutions
- Leading architecture sessions with government CIOs, IT teams, and NIC teams to translate program goals into actionable blueprints
- Owning technical responses to RFPs and tenders, including compliance matrices, architecture design, sizing, and clarifications
- Building and running proof of concepts and demos across AI, workflow, and integration to demonstrate value rapidly
- Designing solutions within government constraints including data localization, security, AI governance, and integration with legacy and national platforms
- Co-selling with system integrators and partners on solution scope, bid strategy, and delivery handoff
- Partnering with Sales, Solution Consultants, Specialists, Product, and Legal on deal strategy and risk management
- Working with regional AI experts to shape and validate AI solutions and proof of concepts
- Building reusable India public sector assets including reference architectures, AI use-case patterns, RFP response libraries, and compliance FAQs
- Mentoring Solution Consultants on public sector sales motions
The role requires understanding of India's public sector procurement landscape, including tender-led deals (RFP/RFQ, GeM), SI and partner-led bids, price-sensitive evaluation, and long sales cycles. You must design within constraints shaped by data residency requirements, MeitY-empanelled cloud providers, CERT-In and security audits, the DPDP Act, and Make in India preferences.
ServiceNow offers a structured AI upskilling path to expert level over 6-12 months, direct access to regional AI experts for design and deal support, and ground-floor ownership of a new vertical in India.
REQUIREMENTS:
- 8-10 years of exclusive public sector pre-sales experience (government, PSU, or SI/OEM on government programs)
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Excellent communication skills: executive presence, storytelling, strong written and verbal skills; ability to simplify complex architecture for non-technical decision makers and earn credibility with CIOs, senior officials, and SI architects
- AI fundamentals (LLMs, agents, RAG, data readiness, responsible AI and governance), with drive and capacity to reach expert level within 12-18 months
- Proven track record on tenders and RFPs, with fluency in procurement and compliance requirements
- Depth in enterprise workflow or ITSM platforms (ServiceNow preferred; fast ramp expected if not), plus integration, API, data, and automation architecture expertise
- Trusted advisor on deal strategy, not only demos
- Based in or willing to relocate to NCR (New Delhi), with regular travel to government offices
GOOD TO HAVE:
- Hands-on ServiceNow experience, including Now Assist and AI Agents
- Familiarity with MeitY empanelment, GeM, CERT-In, the DPDP Act, and the India AI Mission
- Existing government and SI network
