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Salary: GBP 29,300 - 35,300 / annual
Join Deliveroo's Commercial team as an SMB Account Manager based in Manchester. You'll manage a portfolio of restaurant and grocer partners using a desk-based model, driving growth through strategic relationship management and consultative selling.
Key responsibilities include:
- Independently manage a diverse portfolio of SMB accounts, serving as the primary consultant for partner success
- Build and maintain long-term relationships through phone, email, and video presentations
- Execute national and local marketing campaigns to improve order volume, retention, and customer outcomes
- Guide partners on optimizing their delivery experience and leveraging Deliveroo's latest technology and features
- Collaborate cross-functionally with internal teams to deliver tailored solutions aligned with partner needs
- Use data-driven problem-solving to identify opportunities and remove barriers to growth
You'll thrive in a fast-paced, commercial environment with high-velocity desk-based relationship management. The role requires strong account management experience, excellent communication skills (particularly phone-based), and genuine enthusiasm for technology and digital tools. A proactive, results-oriented mindset focused on driving positive outcomes for both partners and Deliveroo is essential.
Deliveroo is now part of DoorDash, bringing together teams with greater reach, scale, and ambition. You'll have opportunities to collaborate with teammates across DoorDash and Wolt, work close to the market with autonomy and real responsibility, and develop your career in an entrepreneurial, inclusive environment.
