SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 60,000 - 75,000 / annual
May Mobility is transforming cities through autonomous vehicle technology. The company develops and deploys autonomous shuttles powered by innovative Multi-Policy Decision Making (MPDM) technology. Since 2017, May Mobility has provided over 500,000 autonomous rides globally and is expanding operations across the nation.
As Site Operations Manager, you will lead an operational site and oversee a team of Site Supervisors, Technicians, and contracted Autonomous Vehicle Operators to run seamless shuttle operations. You will report to the Customer Operations Manager and serve as the primary point of contact for business partners, customers, and passengers.
Key Responsibilities:
- Ensure operations follow rigorous safety guidelines and develop a culture of safety beyond reproach
- Implement and oversee daily protocols and reporting; track site performance metrics to systematically improve outcomes
- Meet financial goals and align spending with the site operating budget
- Ensure exceptional service for both customers and passengers
- Partner with People Operations on staffing and performance management decisions
- Facilitate seamless communication between site staff and engineers for technical issues
- Partner with Field Operations to train new site leadership and test new vehicle technology rollouts
- Create a work environment that values all team members and embodies company values
- Cover shifts across days and times outside normal business hours
- Travel up to 10% (note: posting also mentions 11-25% travel in physical requirements section)
Required Qualifications:
- Associate's degree or higher in Business, Technical Operations, or related field
- 1+ years experience as a people leader in a fast-adapting, customer-focused environment
- Proven experience making judgment calls in ambiguous situations
- Previous experience developing processes and managing projects
- Excellent written and verbal communication skills; strict attention to detail
- Valid U.S. Driver's License
- Willingness to undergo a driving record check
- Ability to lift up to 50 lbs
- Ability to stand for prolonged periods and climb ladders (infrequent)
- Ability to work outdoors in varying temperatures and weather conditions
Desirable Qualifications:
- Bachelor's degree or higher in Business, Technical Operations, or related field
- 3+ years experience as a people leader in a fast-adapting, customer-focused environment
- Leadership experience in a startup environment
- Proven change management experience
- Prior experience in operations or logistics
- Working knowledge of Google Suite, Slack, Jira, and Asana
