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Salary: USD 85,000 - 170,000 / annual
Veeva Systems, a $3B+ SaaS leader in life sciences industry cloud, seeks an experienced Services Engagement Manager to drive strategy and delivery for Professional Services. This remote, full-time role is based in North America with ~10-15% travel.
You will act as a trusted advisor to internal teams and external executive leadership, helping life sciences organizations understand the value of Veeva's Professional Services offerings. Your core responsibilities include:
**Selling Services Value**: Educate customers on Veeva's Professional Services methodology, set appropriate expectations, and articulate why they should partner with Veeva to achieve business objectives.
**Engagement Design**: Define and prescribe the optimal Professional Services model for each customer based on deep needs analysis. You'll draft and deliver RFx Responses, Proposals, and Statements of Work, driving alignment with internal cross-functional subject matter experts and customer leadership.
**Cross-Team Collaboration**: Partner with sales, strategy, services, business consulting, solutions consulting, and other functions to ensure optimal engagement approach and positioning. You'll manage high-volume pipelines with precision, velocity, and diplomacy.
**Operational Excellence**: Own end-to-end engagement design with strong execution, sense of urgency, flawless data management, and appropriate stakeholder communication from internal associates to C-Suite.
**Leadership Through Influence**: Provide thought partnership to the broader business and drive meaningful results without direct reports; embrace creative conflict with diplomacy and humility.
Required: 3+ years delivering software implementation and enhancement projects (Program Manager, Project Manager, Functional/Business Analyst, Practice Manager roles). 1+ years scoping/defining project plans, resource models, and negotiating Statements of Work for software implementation projects. Background in Life Sciences, Healthcare, or Tech preferred; experience with Clinical Operations, Pharmacovigilance, or Regulatory Information Management (RIM) software a plus. Problem-solving, customer service-oriented mentality. Ability to work across time zones and travel when required.
