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Salary: USD 85,000 - 170,000 / annual
Veeva Systems is seeking an experienced Services Engagement Manager to drive strategy, positioning, and delivery for its Professional Services organization. This is a remote, full-time role based in North America with flexibility to work from home or office, requiring ability to travel approximately 10-15% when needed.
In this customer-facing role, you will act as a trusted advisor to internal teams and external executive leadership, helping life sciences organizations understand the value of Veeva's Professional Services. You will own end-to-end engagement design, collaborate across functions, and drive a high-volume pipeline with precision and diplomacy.
Key responsibilities include:
- Educating customers on Veeva's Professional Services methodology and value proposition, setting appropriate expectations for scope and delivery
- Defining and prescribing optimal Professional Services models for customers based on their needs and business objectives through Proposals, Statements of Work, and RFx responses
- Partnering with cross-functional stakeholders across sales, strategy, services, business consulting, and solutions consulting to ensure optimal engagement approach
- Managing a high-volume pipeline with consistent execution, urgency, flawless data management, and appropriate stakeholder communication from internal associates to C-suite
- Providing thought partnership to the broader business and driving meaningful results through influence without direct reporting authority
Required qualifications:
- 3+ years delivering software implementation and enhancement projects (Program Manager, Project Manager, Functional/Business Analyst, Practice Manager, or similar)
- 1+ years scoping/defining project plans, resource models, and negotiating Statements of Work for software implementation projects
- Problem-solving and customer service-oriented mentality
- Ability to work across North American time zones and travel as needed
Preferred qualifications:
- Background in Life Sciences, Healthcare, or Tech
- Experience with Clinical Operations, Pharmacovigilance, or Regulatory Information Management (RIM) software applications
- Consulting, Tech Sales, or Program/Project Management experience
Veeva is a public benefit corporation and mission-driven pioneer in industry cloud for life sciences, having surpassed $3B in revenue. The company offers flexible PTO, comprehensive health benefits, retirement programs, and a 1% charitable giving program.
