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Diligent is seeking a Service Sales Manager to join the Professional Services department, embedded within the Risk & Audit business unit. This senior individual contributor role bridges commercial and delivery, owning the scoping, pricing, and structuring of professional services for implementation engagements attached to Diligent's governance, risk, and compliance software deals.
Key responsibilities include authoring Statements of Work with clear scope, pricing, deliverables, and success criteria; building t-shirt sizing estimates early in sales conversations and detailed pricing as deals progress; partnering daily with Account Executives on deal strategy and discovery calls; leading late-stage client conversations around implementation approach, timing, and adoption risk; and owning the success plan conversation with new clients to define their first 6–12 months. You will maintain the SOW repository, refresh pricing benchmarks quarterly, surface deal-flow patterns to leadership, coach Account Executives on services attach, and adjudicate edge cases involving non-standard scope or multi-product engagements.
The role requires at least 1 year of Audit or Risk Management experience, SaaS technology familiarity in a commercial environment, pre-sales experience within SaaS, client-facing delivery background, and demonstrated ability to prepare and communicate Statements of Work, scoping documentation, and pricing rationales to executive audiences. You must be fluent in written and spoken English and eligible to work in the UK (no visa sponsorship available). The role operates on a hybrid model with 50% office-based work required, based in London.
