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Salary: USD 105,000 - 120,000 / annual
Yotpo is seeking a Customer Success Manager to lead the post-launch phase of Yotpo Discover, an AI-powered platform that helps eCommerce brands understand and optimize their visibility across AI-driven discovery experiences (search, AI answers, shopping assistants). This is a foundational role—you'll be the first dedicated CSM for this new product line and will own the entire customer success motion from the ground up.
You will own customer relationships end-to-end, from post-onboarding through renewal, acting as a trusted advisor to eCommerce brands. Key responsibilities include:
• Manage post-onboarding customer relationships through renewal, driving retention and expansion in partnership with Account Managers and cross-functional CS teams.
• Design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks.
• Lead AEO (Answer Engine Optimization) and GEO (Generative Engine Optimization) optimizations using Yotpo Discover, translating AI discovery insights into concrete, measurable recommendations.
• Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions.
• Lead strategic QBRs and executive-level conversations that align customer goals with business outcomes.
• Build multi-threaded relationships across customer organizations, from day-to-day operators to C-suite stakeholders.
• Proactively track adoption and performance, identifying risk early and leading resolution strategies.
You'll thrive in ambiguity, translate technical concepts into clear business value, and help define best practices for an emerging category. The role is hybrid (3 days/week in office) based in New York.
REQUIREMENTS:
• 3+ years of experience in SEO, AEO, organic search, or digital strategy, ideally within an SEO agency, digital marketing agency, or consultancy.
• Strong understanding of SEO/AEO strategy, technical audits, organic search performance, content optimization, and identifying opportunities to improve brand visibility.
• Experience advising clients on SEO/AEO strategy and execution (strongly preferred).
• Experience managing client relationships, presenting strategic recommendations, and translating complex search insights into actionable plans that drive measurable results.
• Genuine interest in how AI-powered search, LLMs, and Generative Engine Optimization (GEO) are changing the discovery landscape. Hands-on AEO/GEO experience is a plus.
• Ability to explain complex SEO and AI-driven discovery concepts clearly, build credibility with clients, and present recommendations to stakeholders at different levels.
• Naturally curious and consultative, with the ability to dig into challenges, uncover opportunities, and recommend practical solutions.
• Excited to work in an evolving space, learn quickly, and help shape best practices for a new product and emerging category.
