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Salary: CAD 105,000 - 130,000 / annual
Yotpo is seeking a Customer Success Manager to build and lead the customer success motion for Yotpo Discover, an AI-powered platform that helps eCommerce brands understand and optimize their visibility across AI-driven discovery experiences, including search, AI answers, and shopping assistants.
In this hands-on role, you will own customer relationships end-to-end from post-onboarding through renewal, acting as a trusted advisor to eCommerce brands. You'll partner closely with Product and Sales teams to define what great customer success looks like for a new product at an early stage.
Key responsibilities include:
- Owning post-onboarding customer relationships through renewal, driving retention and expansion in partnership with Account Managers and Customer Success teams
- Designing and scaling the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks
- Leading AEO (Answer Engine Optimization) optimizations using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable outcomes
- Partnering deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions
- Leading strategic QBRs and executive-level conversations that align customer goals with business outcomes
- Building strong, multi-threaded relationships across customer organizations from day-to-day operators to C-suite stakeholders
- Proactively tracking adoption and performance, identifying risk early and leading resolution strategies
Yotpo is an AI-powered eCommerce platform trusted by over 30,000 global brands. The company helps brands turn browsers into customers and customers into advocates through Reviews, Loyalty, and Discovery solutions.
Requirements:
- 3+ years of experience in SEO, AEO, organic search, or digital strategy, ideally within an SEO agency, digital marketing agency, or consultancy
- Strong understanding of SEO/AEO strategy, technical audits, organic search performance, content optimization, and identifying opportunities to improve brand visibility
- Experience managing client relationships, presenting strategic recommendations, and translating complex search insights into actionable plans that drive measurable results
- Genuine interest in how AI-powered search, LLMs, and Generative Engine Optimization (GEO) are changing the discovery landscape; hands-on AEO/GEO experience is a plus
- Ability to explain complex SEO and AI-driven discovery concepts clearly, build credibility with clients, and present recommendations to stakeholders at different levels
- Naturally curious and consultative, with the ability to dig into challenges, uncover opportunities, and recommend practical solutions
- Excited to work in an evolving space, learn quickly, and help shape best practices for a new product and emerging category
The company notes that candidates who don't meet 100% of qualifications are encouraged to apply if they have passion to learn and excitement about eCommerce and technology.
